A number of customers are reportedly being greeted by a “Decryption failed (null)” error message upon accessing password-protected Phrase & Excel paperwork on iPhone and iPad after the most recent iOS 14.2 replace.
There have been a slew of complaints throughout a number of boards – Apple, Microsoft, and even Dropbox, about the identical.
Simply up to date iPhone and iPad to iOS 14.2. Now, attempting to open an encrypted file, it inform me “Decryption Failed. Null” If I open with Excel, it really works advantageous. Anybody else having this problem?
I’ve a password protected .xlsx file. It’s a quite simple, small however essential spreadsheet. For a number of years it has been in Dropbox and has labored advantageous and opened appropriately after I enter the doc’s password. Now TODAY it won’t open within the Dropbox app. Retains incorrectly displaying the file identify as “unique.xlsx” and giving “Decryption failed” error each time I attempt to open it with the right password. It additionally saved attempting to pressure me to open it in Excel (I don’t have that on my iphone), which it has by no means achieved earlier than.
Oddly sufficient, the app used to open the Excel file doesn’t appear to matter, because the file returns the identical error no matter what app it’s being opened on.
Additionally, the difficulty does appear to have began after the iOS 14.2 replace, as there aren’t any cases of studies previous to this replace.
Recreating the file with out password safety doesn’t appear to repair the difficulty, as customers have reported that they nonetheless get the identical error.
Moreover, a number of customers had been in a position to reproduce the issue with password protected MS Phrase and PowerPoint recordsdata as effectively, proving that the difficulty isn’t just restricted to Excel recordsdata, as preliminary studies had urged.
Workaround for the “Decryption failed (null)” error on iOS 14
In case you are one of many customers going through this problem, then fear not. We now have discovered a neat little trick that you may strive.
As obvious from the above picture, to workaround the difficulty, you have to first obtain the app that handles Excel recordsdata the perfect – Microsoft Excel itself. Alternatively, you can too obtain the all-in-one Microsoft Workplace app from right here.
Subsequent, head over to no matter app you had been beforehand utilizing to open up the file (for instance – Apple Mail), however don’t open it from the app itself. As an alternative, lengthy press on it and hit the save/obtain button.
You possibly can then entry the file from the iOS Recordsdata app and open it via Microsoft Workplace. You can too strive opening up the identical immediately from the Microsoft Workplace apps.
So, the above workaround does suggest that the difficulty happens solely when opening the file via on-line means like Google Drive, Dropbox, Apple Mail, and the like. Nonetheless, saving it to gadget fixes the difficulty.
This solely reiterates that the difficulty is expounded to iOS 14.2, and never the apps getting used. Hopefully, Apple will tackle the difficulty quickly.
That being mentioned, tell us within the feedback under if the above workaround has helped you with the iOS 14 “Decryption failed (null)” error. You should definitely additionally try our devoted iOS 14 bug/problem tracker.
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